Support

Contact

Operator: Y Innovation Lab Kft. Registered office: 1103 Budapest, Gergely utca 112/C S2/1. EU VAT number: HU32543003.

Contact person: Szabó András. Phone: +36 30 251 6551.

For account, privacy, technical or deletion matters, send an email to szundi@gmail.com. For account matters, send the request from the registered email address.

Oregano Prime is an invitation-only service. You can ask for an invitation at hello@oreganoprime.com. When a place is available, we send an invitation.

Report content or an AI response

With the report button next to the content, you can report the exact record. After login, you can also report a general AI, content, user, privacy or security problem without leaving the app: go to Account → Report content or an AI response.

On the report page, the participant and the assigned expert can block each other immediately. The block removes the access of the connection and stops new content exchange. The administrator can resolve the block; the resolution does not automatically restore the expert assignment.

The administrator receives a system email without content about each new report and each connection block. The aim is to examine the report within 24 hours. When necessary, the administrator withdraws content, ends an assignment, revokes a session or blocks user access.

Urgent health situation

Oregano Prime is not an emergency or medical service. In an urgent health situation, do not use the app or this email address; get professional help immediately.

Account deletion

The steps to connect your own AI assistant are in the assistant guide (in Hungarian).

The deletion steps and the web request option are on the account deletion page.